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Policies

Payment
You can use credit card through PayPal, no account needed: just fill in your email, ID and post address.
You have 7 days to proceed to payment. After this delay, the order gets cancelled.


Shipping
Each item is made to order, creation process time takes 1 to 3 business days after payment reception.
Each item is sent with a handmade packaging and wrapped in a safe bubble envelope.
Delivery time takes 2 to 10 business days to arrive for European orders.
International shipping delivery times may vary between 2 and 4 weeks grand maximum (provided for information purposes only).
If you want a faster delivery, just reach out and I'll find you a great solution.


Refunds and exchanges
If your item does not satisfy you entirely, you can send it back within 10 days from the delivery to the address appearing on the package.
First of all, send me an email to hello@alvinaconrhein.com, and let me know whether you want a refund (which will be total) or an exchange, and in that case tell me what you want in return. 
Send the item back as you received it, and protect the package for a safe travel. The mailing fees are on your charge. 

For obvious reasons, customised orders can not be refunded or exchanged.

Damages and loss while shipping are out of my responsibility. If this would happen, send me an email as soon as possible with pictures attached.
Please note that paper is a very delicate material, and damages due to neglect are also out of my responsibility. So be sweet and take care of your item while returning it.


Additional policies
Colours may vary from screen to screen. I do my very best at photography, but feel free to ask me if you have any doubt.
Von Rhein items are made in a pet-free and non-smoker environment, with non-toxic and acid-free inks.